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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Drew Ray

Drew Ray

September 9, 2026

5  out of  5
rating by Drew Ray
"Easy and very pleasant to workbeithz!"
We responded:
"Hey, Drew! Thank you for letting us know how easy and pleasant it was to work with our team. We really enjoy having you with our office!"
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John Smith

September 1, 2026

5  out of  5
rating by John Smith
"You and your staff have always been very helpful when ever i have any issues or changes that need to be made."
We responded:
"We appreciate the five-star rating, John! - Neil Elkins - State Farm Insurance Agent, Lorain, OH"
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Alvina Burdette

August 31, 2026

5  out of  5
rating by Alvina Burdette
"I started new auto and renters policies with Jake coincidentally. He was kind honest and upfront. The whole transaction took only 10 minutes and I'm saving over 40.00 a month."
We responded:
"Thank you, Alvina! I'm happy to hear that Jake was able to assist you with your auto and renters policies so efficiently. It's great to know you're saving money each month. We're here if you need anything else!"
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Nancy Day

August 31, 2026

5  out of  5
rating by Nancy Day
"A great caring & professional office. Neil & his staff are always so helpful . I highly recommend Neil Elkins State Farm for all your insurance needs!"
We responded:
"Nancy, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that we were able to do just that for your policies! We appreciate you putting your trust in our office to help protect what matters most."
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Austin Spaulding

August 28, 2026

5  out of  5
rating by Austin Spaulding
"Perfect service and helped me out big time with my insurance"
We responded:
"Austin, I'm glad we could provide you with great service and assist you with your insurance needs! Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out to our office. Neil Elkins - State Farm Insurance Agent, Lorain, OH"
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Taylor fleming

August 28, 2026

5  out of  5
rating by Taylor fleming
"I like speaking with Maddie a lot she made everything so easy and understandable! Everyone is so nice and supportive"
We responded:
"Thank you, Taylor! I'm happy to hear that Maddie made things easy and clear for you. Our team takes pride in being supportive and friendly. Let us know if we can help with anything else!"
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Christina Averitt

August 24, 2026

5  out of  5
rating by Christina Averitt
"Everyone here is wonderful! They are always very helpful and caring. They help me with any insurance issue I have. They even answer all questions that I have. They don't rush me on decisions that have to be made and very nicely explain all of my options to me. Definitely 5 star service!"
We responded:
"Hey, Christina! Thank you for such a thoughtful review and for trusting us with your homeowners and liability insurance needs. I’m so happy to hear our office has been helpful, caring, and available whenever questions come up. It means a lot to know you feel comfortable taking the time you need to make decisions and review your options. We truly appreciate your support and your kind words."
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pam molnar

August 17, 2026

5  out of  5
rating by pam molnar
"Neil and Jake are great!"
We responded:
"Pam, thank you for the 5 stars! I'm happy to hear that you think Jake and I are great. We appreciate your support!"
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Jonathan Bahamundi

August 14, 2026

5  out of  5
rating by Jonathan Bahamundi
"Excellent Service, Excellent communication and extraordinary customer service. Best of the Best."
We responded:
"Jonathan, thank you for taking the time to leave us a review! I'm happy to hear that you found our service and communication to be top-notch. We strive to provide the best for our customers. Let us know if we can help with anything else!"
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Angela Coleman

August 11, 2026

5  out of  5
rating by Angela Coleman
"Maddy was absolutely a delight and very helpful. I ran into a problem with my insurance because of my own doing not because of the company. Maddy helped me fix it and the whole time she was patient, professional and kind! She even called me afterwards to make sure I was happy with how everything was fixed! I’ve been with Neil Elkins for over 5 years and I’ve NEVER had a problem with them. The staff there is absolutely wonderful and they ALWAYS return phone calls and messages. If u want great insurance for a good price with a wonderful team of professionals to help then I strongly suggest to give Neil Elkins office a call today!!!"
We responded:
"Angela, thank you for taking the time to leave us a review! I'm so happy to hear that Maddie was able to assist you with your insurance issue and that her patience and professionalism made a difference. It's wonderful to know you've had such a positive experience with our office over the years. We truly appreciate your kind words and your trust in us. We're always here to help if anything comes up!"
Profile photo of Angela Coleman

Angela Coleman

August 11, 2026

5  out of  5
rating by Angela Coleman
"Updated Review! I ran into a snafu and needed help. Maddy was patient, helpful and motivated to help me. She went above and beyond to make sure that my situation was corrected and right. Maddy even called me afterwards to make sure everything was ok for me and that I was happy. I’ve dealt with Angel in the past who was extremely helpful as well. I’ve always had wonderful customer service and insurance help from these guys. Thank you!!!!"
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Misty Schrader

August 7, 2026

5  out of  5
rating by Misty Schrader
"I work overnights and have a crazy sleeping schedule which makes things hard when it comes to getting ahold of people and getting things done.. all I have to do is text at any time with questions and it always gets taken care of. The thing I love the most is that they are always pleasant to talk to which is something alot of places have forgotten these days!"
We responded:
"Thank you, Misty! I'm happy to hear that our team was able to assist you promptly and accommodate your communication preferences. It's important to us that you feel supported, especially during challenging times. If there's anything else you need, just let us know!"
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Brenda Watchorn

July 23, 2026

5  out of  5
rating by Brenda Watchorn
"The service I receive from Neil’s office is always top notch!"
We responded:
"Brenda, thank you for taking the time to leave us a review! I'm happy to hear that you're satisfied with the service from our office. We appreciate your support!"
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jacob watchorn

July 21, 2026

5  out of  5
rating by jacob watchorn
"Neil and his team did a fantastic job, Jon was my agent helped me through every step and with understanding of my insurance I had with Allstate and how Statefarm are better,great energy loved working with Jon"
We responded:
"What awesome feedback, Jacob! Comparing policies and switching providers for your motorcycle insurance should feel smooth and informative, so I am really proud that Jon’s positive approach and clear explanations hit the mark for you. Thank you for leaving him a shoutout, and welcome to the Neil Elkins State Farm family!"
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KAMS !

July 21, 2026

5  out of  5
rating by KAMS !
"Jon was so helpful!!"
We responded:
"I'm glad to hear Jon was able to help you out. We appreciate your feedback and are here if you need anything else!"
Profile photo of Edward Triniszewski

Edward Triniszewski

July 2, 2026

5  out of  5
rating by Edward Triniszewski
"The service at the office is excellent. Maddie always responds to my questions and needs in a professional and quick manner. I would highly recommend contacting the office with any insurance needs you have!"
We responded:
"Thank you, Edward! I'm glad to hear that Maddie has been able to assist you so effectively. We appreciate your recommendation and are here to help with any insurance needs you might have. Feel free to reach out if you need anything else!"
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Karen League

July 2, 2026

5  out of  5
rating by Karen League
"They're so friendly, knowledgeable, efficient, and great at communication. I recommend their office, and am happy I switched!"
We responded:
"Wow, Karen! Thank you for taking the time to leave us such a nice review. We love to hear that you're happy with your decision to switch to our office. Your feedback means a lot to us. Thank you for your support!"
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Amy Thompson

July 2, 2026

5  out of  5
rating by Amy Thompson
"Neil and his team are more than accommodating. They work hard to find the best price and they are available with quick responses. I have nothing but praise for my experiences with them ."
We responded:
"Your review means so much to us, Amy! Knowing that our commitment to quick turnarounds and customer care brings a smile to your face brings one to ours, too. Thank you for letting our neighbors know about your experience with getting your life insurance and homeowners insurance with our Lorain team!"
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petelaszlo

June 29, 2026

5  out of  5
rating by petelaszlo
"Hands down amazing office! The staff and everyone at the office is very knowledgeable and they respond to phone calls and emails promptly! They review the policy and even offer adjustments that leads to savings, these are not necessary but points to excellent customer service! Highly recommended!"
We responded:
"It's truly rewarding to see that our dedication to thorough customer service stood out to you, Petelaszlo. We believe in going above and beyond by reviewing your homeowners insurance policies and offering adjustments to help your budget. Thank you for taking a moment to highlight our team's hard work and quick email and phone responses!"
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Courtney

June 17, 2026

5  out of  5
rating by Courtney
"Everyone at this office is kind, professional, and always willing to help with any questions I have. I highly recommend!"
We responded:
"Courtney, thank you for taking the time to leave us a review! I'm happy to hear that you find our team kind and professional. Your recommendation means a lot to us. We're always here to help if you have any more questions!"
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Leysha Rivera

June 2, 2026

5  out of  5
rating by Leysha Rivera
"10/10 would recommend! I came in today for a quote after being referred by a family member so I didn’t know what to expect and had a great experience, not only did I walk out with insurance but I also got it for half the price of what the last 3-4 companies quoted me for! Jake made the process nice and easy and he made sure I understood everything about the policy and coverage. There was no waiting, it was a quick in and out. Im not one to leave reviews but I do have to give credit where credit is due. THANKS JAKE!"
We responded:
"Leysha, thank you for taking the time to leave us a review! I'm happy to hear that Jake made your visit smooth and informative, and that you found a policy that works for you at a great price. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
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Ben Raver

May 21, 2026

5  out of  5
rating by Ben Raver
"Jake was amazing and made the process very easy"
We responded:
"Hey Ben, thank you for the review! I'm happy to hear that Jacob made the process easy for you. We always aim to provide a smooth experience for our customers. We appreciate your support!"
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Joshua Satterthwait

May 19, 2026

5  out of  5
rating by Joshua Satterthwait
"So easy to make changes in additions or subtractions to my policy just through text message. Such an easy company to work with. Thanks"
We responded:
"Thank you, Joshua! I'm happy to hear that you find it easy to make changes to your policy through text messages. We strive to make working with us as convenient as possible. Let us know if there's anything else we can assist you with!"
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Sir Yacht

May 12, 2026

5  out of  5
rating by Sir Yacht
"Maddie Luciano helped me a lot with my new car. Set up was super easy!! Highly recommend her and the Neil Elkins office!!"
We responded:
"Thank you! I'm happy to hear that Maddie was able to assist you with your insurance setup. Your recommendation means a lot to us! If you ever need anything else, feel free to reach out."
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Angel Medina

May 11, 2026

5  out of  5
rating by Angel Medina
"Great service and super helpfull and understanding"
We responded:
"Angel, thank you for your feedback! I'm happy to hear you found our service helpful and understanding. If you need anything else, feel free to reach out. Thanks for choosing us!"