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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Edward Triniszewski

Edward Triniszewski

July 2, 2026

5  out of  5
rating by Edward Triniszewski
"The service at the office is excellent. Maddie always responds to my questions and needs in a professional and quick manner. I would highly recommend contacting the office with any insurance needs you have!"
We responded:
"Thank you, Edward! I'm glad to hear that Maddie has been able to assist you so effectively. We appreciate your recommendation and are here to help with any insurance needs you might have. Feel free to reach out if you need anything else!"
Profile photo of Karen League

Karen League

July 2, 2026

5  out of  5
rating by Karen League
"They're so friendly, knowledgeable, efficient, and great at communication. I recommend their office, and am happy I switched!"
We responded:
"Wow, Karen! Thank you for taking the time to leave us such a nice review. We love to hear that you're happy with your decision to switch to our office. Your feedback means a lot to us. Thank you for your support!"
Profile photo of Amy Thompson

Amy Thompson

July 2, 2026

5  out of  5
rating by Amy Thompson
"Neil and his team are more than accommodating. They work hard to find the best price and they are available with quick responses. I have nothing but praise for my experiences with them ."
We responded:
"Your review means so much to us, Amy! Knowing that our commitment to quick turnarounds and customer care brings a smile to your face brings one to ours, too. Thank you for letting our neighbors know about your experience with getting your life insurance and homeowners insurance with our Lorain team!"
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petelaszlo

June 29, 2026

5  out of  5
rating by petelaszlo
"Hands down amazing office! The staff and everyone at the office is very knowledgeable and they respond to phone calls and emails promptly! They review the policy and even offer adjustments that leads to savings, these are not necessary but points to excellent customer service! Highly recommended!"
We responded:
"It's truly rewarding to see that our dedication to thorough customer service stood out to you, Petelaszlo. We believe in going above and beyond by reviewing your homeowners insurance policies and offering adjustments to help your budget. Thank you for taking a moment to highlight our team's hard work and quick email and phone responses!"
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Courtney

June 17, 2026

5  out of  5
rating by Courtney
"Everyone at this office is kind, professional, and always willing to help with any questions I have. I highly recommend!"
We responded:
"Courtney, thank you for taking the time to leave us a review! I'm happy to hear that you find our team kind and professional. Your recommendation means a lot to us. We're always here to help if you have any more questions!"
Profile photo of Leysha Rivera

Leysha Rivera

June 2, 2026

5  out of  5
rating by Leysha Rivera
"10/10 would recommend! I came in today for a quote after being referred by a family member so I didn’t know what to expect and had a great experience, not only did I walk out with insurance but I also got it for half the price of what the last 3-4 companies quoted me for! Jake made the process nice and easy and he made sure I understood everything about the policy and coverage. There was no waiting, it was a quick in and out. Im not one to leave reviews but I do have to give credit where credit is due. THANKS JAKE!"
We responded:
"Leysha, thank you for taking the time to leave us a review! I'm happy to hear that Jake made your visit smooth and informative, and that you found a policy that works for you at a great price. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Profile photo of Christina Averitt

Christina Averitt

June 1, 2026

5  out of  5
rating by Christina Averitt
"Everyone here is wonderful! They are always very helpful and caring. They help me with any insurance issue I have. They even answer all questions that I have. They don't rush me on decisions that have to be made and very nicely explain all of my options to me. Definitely 5 star service!"
We responded:
"Hey, Christina! Thank you for such a thoughtful review and for trusting us with your homeowners and liability insurance needs. I’m so happy to hear our office has been helpful, caring, and available whenever questions come up. It means a lot to know you feel comfortable taking the time you need to make decisions and review your options. We truly appreciate your support and your kind words."
Profile photo of Ben Raver

Ben Raver

May 21, 2026

5  out of  5
rating by Ben Raver
"Jake was amazing and made the process very easy"
We responded:
"Hey Ben, thank you for the review! I'm happy to hear that Jacob made the process easy for you. We always aim to provide a smooth experience for our customers. We appreciate your support!"
Profile photo of Joshua Satterthwait

Joshua Satterthwait

May 19, 2026

5  out of  5
rating by Joshua Satterthwait
"So easy to make changes in additions or subtractions to my policy just through text message. Such an easy company to work with. Thanks"
We responded:
"Thank you, Joshua! I'm happy to hear that you find it easy to make changes to your policy through text messages. We strive to make working with us as convenient as possible. Let us know if there's anything else we can assist you with!"
Profile photo of Sir Yacht

Sir Yacht

May 12, 2026

5  out of  5
rating by Sir Yacht
"Maddie Luciano helped me a lot with my new car. Set up was super easy!! Highly recommend her and the Neil Elkins office!!"
We responded:
"Thank you! I'm happy to hear that Maddie was able to assist you with your insurance setup. Your recommendation means a lot to us! If you ever need anything else, feel free to reach out."
Profile photo of Angel Medina

Angel Medina

May 11, 2026

5  out of  5
rating by Angel Medina
"Great service and super helpfull and understanding"
We responded:
"Angel, thank you for your feedback! I'm happy to hear you found our service helpful and understanding. If you need anything else, feel free to reach out. Thanks for choosing us!"
Profile photo of Helena

Helena

May 7, 2026

5  out of  5
rating by Helena
"I had a great experience working with Jon for home and auto insurance. He was knowledgeable, patient, and very understanding of my needs and budget. He took the time to explain my options clearly and helped me secure a much better insurance rate. I truly appreciated his professionalism and excellent customer service!"
We responded:
"Thank you for your review, Helena! I'm happy to hear that Jon was able to assist you with your insurance needs. It's wonderful to know he provided clear explanations and helped you find a better rate. We appreciate your kind words about his professionalism and customer service. If you need anything else, feel free to reach out!"
Profile photo of Brenda ANDREWS

Brenda ANDREWS

May 1, 2026

5  out of  5
rating by Brenda ANDREWS
"My new insurance agent at State Farm,is awesome. Neil Elkins is very knowledgeable, friendly and most of all patient. I know I needed him to repeat or break down the policy he did without any hesitation. I really appreciate him, he saved me money and increased my coverage. So glad I'm with STATE FARM AGAIN AFTER ALL THESE YEARS.!!!!!!!
Brenda A."
We responded:
"Thank you, Brenda! I'm glad to hear that your experience with our office has been so positive. It's great that we could help you save money while increasing your coverage. We're grateful to have you back with State Farm! If there's anything else you need, feel free to reach out."
Profile photo of Candice White

Candice White

April 29, 2026

5  out of  5
rating by Candice White
"The nicest office, kind, courteous and very timely responses. Highly recommend!"
Profile photo of Dipan Patel

Dipan Patel

April 28, 2026

5  out of  5
rating by Dipan Patel
"made the process of switching the insurance over very easy very quick."
We responded:
"Thank you, Dipan! I'm happy to know that the process of switching your insurance was quick and easy. Our office is committed to making things as smooth as possible for you. Let us know if there's anything else we can assist you with!"
Profile photo of David Gibson

David Gibson

April 23, 2026

5  out of  5
rating by David Gibson
"It has come as a great surprise that finding and acquiring great insurance doesn't need to be painful or a hassle. If you need insurance just call Neil Elkins at State Farm and within just a few minutes he can give you an awesome quote customized to your liking and you are on your way. Make the call, you won't regret it!"
We responded:
"Thank you, David! I'm happy to know that your experience was smooth and efficient. We aim to make the process as easy as possible for our customers. If you ever have more questions or need further assistance, feel free to reach out. We’re here to help!"
Profile photo of Lilly Dempsey

Lilly Dempsey

April 23, 2026

5  out of  5
rating by Lilly Dempsey
"I have been a customer here since I purchased my own insurance I have had two wonderful agents, Karen and now Stephanie! I would definitely recommend this place! Everyone here is helpful and quick to respond and help how they can!"
We responded:
"Thank you, Lilly! I'm happy to hear that you've had such positive experiences with Karen and Stephanie. Our team is dedicated to providing helpful and responsive service. We appreciate your recommendation! Let us know if there's anything else we can do for you."
Profile photo of Joseph FLYNN

Joseph FLYNN

April 23, 2026

5  out of  5
rating by Joseph FLYNN
"Great service from John helps us out tremendously"
We responded:
"Thank you for your review, Joseph! I'm happy to hear that our service was helpful to you. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Elizabeth Shoulders

Elizabeth Shoulders

April 22, 2026

5  out of  5
rating by Elizabeth Shoulders
"Maddie at Neil Elkins State Farm office was very helpful in getting my name changed on my insurance after I got married. It was a pleasure working with her."
We responded:
"Thank you, Elizabeth! I'm happy to hear that Maddie was able to assist you with your name change. We appreciate your kind words and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of sarah waters

sarah waters

April 21, 2026

5  out of  5
rating by sarah waters
"These guys will always be my insurance company. They always respond to emails and messages, and always get what i need done within a day. Super friendly to chat with and answer all of your questions, even when you ask the same one multiple times and need help with the policy. Highly recommend and I will never leave this company"
We responded:
"Hey, Sarah! Thank you for sharing your experience and for sticking with us for your insurance needs. We’re so glad our team has been responsive, friendly, and able to help with your questions and policy each time you reach out. It really means a lot to hear you’d recommend us and plan to stay with our office!"
Profile photo of Zachary Smith

Zachary Smith

March 5, 2026

5  out of  5
rating by Zachary Smith
"Great service great connection everything was awesome"
We responded:
"Thank you, Zachary! I'm happy you had such a positive experience with our service and felt a great connection. Your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Rajinder Garcha

Rajinder Garcha

March 4, 2026

5  out of  5
rating by Rajinder Garcha
"Jon was very thorough , professional and knowledgeable. I was very impressed.and satisfied with his knowledge . He was very thorough in simplifying all the various coverages for Rental of the apartment as well as both cars"
We responded:
"Thank you, Rajinder! I'm happy to hear that Jon provided such a thorough and professional experience. It's great to know he was able to simplify the coverage details for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Brittany Turner

Brittany Turner

February 19, 2026

5  out of  5
rating by Brittany Turner
"Great experience signing up super easy and great rates."
We responded:
"Thank you, Brittany! I'm happy you found the sign-up process easy and the rates appealing. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Sandra Hutchinson

Sandra Hutchinson

February 17, 2026

5  out of  5
rating by Sandra Hutchinson
"I am unbelievably pleased with the professionalism and the timely manner that Neil processed our new homeowners policy. He wrote our auto policy a year ago, that's what brought me back to this office, along with the young lady in the office. I phone my monthly payment with ease. Thank you for making a difficult situation not so difficult!"
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to know that our team could assist you with your policy and make the process smooth. It's great to hear that our service brought you back to us. If there's anything else we can do for you, just let us know!"
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chris zurcher

February 17, 2026

5  out of  5
rating by chris zurcher
"Give them a call for outstanding service! They actually answer your call and any questions you may have, outstanding in this day and age"
We responded:
"Thank you, Chris! I'm happy you found our service outstanding and appreciated our responsiveness. It's important to us that your questions are answered promptly. If there's anything else we can assist you with, feel free to reach out anytime!"