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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Farsetti (Hez)

November 21, 2025

5  out of  5
rating by Heather Farsetti (Hez)
"Lovely agent definitely would recommend"
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Jeff Platz

November 20, 2025

5  out of  5
rating by Jeff Platz
"Neil and his staff are great and always there for you when needed. I insure my home, cars and boat through them and feel safe knowing my family and I are fully covered."
We responded:
"Thank you, Jeff! I'm happy to know that you feel secure with the coverage for your policies. Our team is dedicated to being there whenever you need us. Let us know if there's anything else we can assist you with!"
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Daniel

November 17, 2025

5  out of  5
rating by Daniel
"My family and I have been clients with Neil and his office for over ten years. Any time we’ve needed something done with our coverage plans or had any questions, he and his staff have always been there to answer them for us. I have nothing but good experiences with them. I would definitely recommend Neil Elkins at State Farm to anyone who asks."
We responded:
"Thank you, Daniel, for your wonderful feedback! I'm happy to know that you and your family have had such positive experiences with our office over the years. It's our priority to be there whenever you need assistance with your coverage plans or have questions. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Rebecca Sylvester

November 10, 2025

5  out of  5
rating by Rebecca Sylvester
"Jake was very helpful! He got me what I needed for a good price and made it easy! Neil, Gabriella and the whole team are likewise great to deal with."
We responded:
"Rebecca, thank you for your wonderful review! I'm glad Jake could assist you in finding the right coverage at a good price and make the process easy. We appreciate your feedback and are here for any future needs you may have. - Neil Elkins - State Farm Insurance Agent, Lorain, OH"
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216 TUMBLERS

November 6, 2025

5  out of  5
rating by 216 TUMBLERS
"Neil at State Farm has been amazing. I have had several cars interchange with our insurance and it has been seamless and affordable. Highly recommend!"
We responded:
"Thank you for the great review! It was a pleasure working with you. I'm glad I could help you with your insurance needs. Reach out to us at any time if you ever need anything!"
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alexandria dudek

November 5, 2025

5  out of  5
rating by alexandria dudek
"Awesome experience and great prices with very fast response time during my process!"
We responded:
"Alexandria, thank you for your fantastic feedback! I'm happy you had a great experience and found our prices competitive. If you ever need anything else, feel free to reach out!"
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Zuleidy Lopez

November 4, 2025

5  out of  5
rating by Zuleidy Lopez
"I had an excellent experience working with Jake. He was knowledgeable, patient, and made sure I fully understood all of my coverage options. He helped me find the right plan while saving money in the process. I’ll definitely be recommending State Farm to my friends and family."
We responded:
"Thank you for your review, Zuleidy! I'm happy to hear that Jake provided you with such a knowledgeable and patient experience. It's great to know he helped you find the right plan while also saving money. Your recommendations mean a lot to us. Let us know if there's anything else we can assist you with!"
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Zuleidy Lopez

November 4, 2025

5  out of  5
rating by Zuleidy Lopez
"I had an excellent experience working with Jake. He was knowledgeable, patient, and made sure I fully understood all of my coverage options. He helped me find the right plan while saving money in the process. I’ll definitely be recommending State Farm to my friends and family."
We responded:
"Thank you for your review, Zuleidy! I'm happy to hear that Jake provided you with such a knowledgeable and patient experience. It's great to know he helped you find the right plan while also saving money. Your recommendations mean a lot to us. Let us know if there's anything else we can assist you with!"
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Chad Legend

October 31, 2025

5  out of  5
rating by Chad Legend
"Absolutely wonderful insurance office to work with!! Neil and his crew are just AWESOME! I would definitely recommend them for all of your insurance needs!! Thank you for the many great years of coverage 🙏"
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Linda Bray

October 30, 2025

5  out of  5
rating by Linda Bray
"Maddie was very helpful and took time to help me."
We responded:
"Thank you, Linda! I'm happy to hear that Maddie was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Brandon Mora

October 2, 2025

5  out of  5
rating by Brandon Mora
"Talked with Jake from here, the guy is super cool and really understanding and helped me get the best coverage I needed! Would recommend this State Farm building to everyone!"
We responded:
"Thank you, Brandon! I'm happy to hear that Jake was able to assist you in finding the right coverage. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Charles Gerhart

September 30, 2025

5  out of  5
rating by Charles Gerhart
"Gabriella and Neil Elkins State Farm is truly superb, they've always been there for me every step of the way, and doing business with them is incredibly easy!"
We responded:
"Thank you, Charles! I'm happy to know that Gabriella and our team have been able to support you consistently. We strive to make your experience as smooth as possible. If there's anything else we can do for you, just let us know!"
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Angela Sommers

September 23, 2025

5  out of  5
rating by Angela Sommers
"Easy, fast and reasonable"
We responded:
"Angela, thank you for your review! I'm happy you found our service easy, fast, and reasonable. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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N PM

September 17, 2025

5  out of  5
rating by N PM
"This has been the only State Farm office where I have received excellent customer service. I thank Mr. Jon who was always very attentive to everything regarding my policy and looked for the best one according to my needs."
We responded:
"Thank you! I'm happy to hear that you received excellent customer service at our office. Jon is indeed attentive and dedicated to finding the best solutions for our customers. We appreciate your feedback and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
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Charles H

August 27, 2025

5  out of  5
rating by Charles H
"Jon and Jake were wondering to work with when getting my policy started! Thank you guys!"
We responded:
"Thank you, Charles! I'm happy to hear that Jon and Jake made your policy start-up a positive experience. We appreciate your feedback and are here for any future insurance needs. Let us know if there's anything else we can assist you with!"
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Candy Besenfelder

August 14, 2025

5  out of  5
rating by Candy Besenfelder
"Great Rep Jake!! I am extremely happy with my new insurance campany *and"
We responded:
"Thank you, Candy! I'm glad to hear you're satisfied with your new insurance company and that Jake provided great service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Luc Lagasse

August 11, 2025

5  out of  5
rating by Luc Lagasse
"Very precise answers and options were explained to me. Feedback and return calls were made on time. Great service."
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Richard Jarvis

August 1, 2025

5  out of  5
rating by Richard Jarvis
"What a refreshing group of professionals in the insurance business. We discussed an auto policy need, and when we called back the quote actually went down. We'll be looking to move more of our needs to this office. Very nice to be working with the Elkins group."
We responded:
"Thank you, Richard! I'm happy to hear that you had a positive experience with our team and that we could provide a competitive quote for your policy. We're excited to assist you with any additional insurance needs you may have. Let us know if there's anything else we can do for you!"
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ron Harrison

July 31, 2025

5  out of  5
rating by ron Harrison
"Good insurance place very friendly and polite staff. Always get back to you in reasonable time within there business hours"
We responded:
"Thank you, Ron! I'm happy to know you find our team friendly and responsive. We’re committed to providing excellent service and are always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
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Jeffrey Malek

July 14, 2025

5  out of  5
rating by Jeffrey Malek
"Another insurance issue handled efficiently and quickly by Neil’s office and another five star rating. In this instance, hats off to Jake for his assistance and guidance. Simply top notch!"
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DawgPound1991

July 12, 2025

5  out of  5
rating by DawgPound1991
"Neil was very helpful and thorough. He broke things down and made the whole process easy."
We responded:
"Thank you! I'm happy to hear that our office was able to assist you effectively and simplify the process. Our office is committed to making things as straightforward as possible for our customers. Let us know if there's anything else we can do for you!"
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Patricia Duesenberry

July 10, 2025

5  out of  5
rating by Patricia Duesenberry
"Prompt, knowledgeable, efficient service for many years."
We responded:
"Thank you for your review, Patricia! I'm happy to know that you've experienced prompt and knowledgeable service over the years. Your satisfaction is important to us, and we're here whenever you need assistance. Thanks for choosing us!"
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Candius Rapson

June 10, 2025

5  out of  5
rating by Candius Rapson
"I’ve always had excellent service from the office all my questions answered promptly."
We responded:
"Hi, Candius! Thanks so much for your review. I'm happy to hear that you've consistently received excellent service and prompt answers to your questions. Let us know if there's anything else we can assist you with! "
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Danny Correa

May 29, 2025

5  out of  5
rating by Danny Correa
"I just got a quote from State Farm and honestly it was the most comfortable and enjoyable experience I've had with any company which I'm trying to get services from. Jonathan was incredibly helpful, kind and just empathetic. Did his best to help someone just starting to get theyre first insurance instead of trying to get me in and out quick like many other businesses. I recommend this office 100% and I will be working with them for any insurance needs or any service they provide."
We responded:
"Thank you, Danny, for sharing your experience! I'm glad to hear that Jonathan made your first insurance experience comfortable and enjoyable. It's wonderful to know that his helpful and empathetic approach stood out to you. We appreciate your recommendation and look forward to assisting you with any insurance needs. Feel free to reach out anytime!"
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Daniela Pisfil

May 20, 2025

5  out of  5
rating by Daniela Pisfil
"I requested an online quote, and an agent reached out to me fairly quick. Jake was very helpful with our auto and home insurance needs. My husband and I really appreciated Jake was very friendly and transparent in pricing and coverage. Looking forward to a long-term relationship with State Farm!"
We responded:
"Thank you, Daniela, for sharing your experience! I'm glad to hear that Jake was able to assist you and your husband with your insurance needs. It's wonderful to know that his friendly and transparent approach made a positive impact. We're excited to continue supporting you with your insurance needs. If you have any questions or need further assistance, feel free to reach out!"