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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Pranke

December 8, 2023

5  out of  5 rating by Emily Pranke
"Very helpful and quick with responses. They explain everything well."
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Tina Davoy

December 7, 2023

5  out of  5 rating by Tina Davoy
"I had an excellent experience getting started with State Farm. Very quick and helpful."
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Drew Tappel

December 5, 2023

5  out of  5 rating by Drew Tappel
"Jake was great to work with and followed through with everything he said he would do. Also saved us a bunch of money by switching!"
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Debbie Tomlinson

November 27, 2023

5  out of  5 rating by Debbie Tomlinson
"I've been with Neil and his State Farm agents for some time now and feel it's time to say what I think. Neil has always been straight forward and willing to break down and sometimes interpret the coverage options for me. When he feels it appropriate, he will present opportunities for us to review and discuss. The staff in the office has always been responsive, even with last minute requests for detailed information."
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Cindy Wisniewski

November 18, 2023

5  out of  5 rating by Cindy Wisniewski
"Jake was great to work with and their rates saved me a lot of money."
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Zachary Wisniewski

November 8, 2023

5  out of  5 rating by Zachary Wisniewski
"I went in to get insurance and Jake helped me out tremendously!! He was knowledgeable and professional and I received a great deal with great coverage!! Thank you Jake!! Also I met with Neil and he was very helpful as well!! It’s a great team and highly recommended them"
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Amanda Carpenter

November 3, 2023

5  out of  5 rating by Amanda Carpenter
"Gabby made it so easy and worked hard to find me the best rate! Highly recommended! Thank you Gabby!"
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Kayla Andress

November 3, 2023

5  out of  5 rating by Kayla Andress
"I worked with Jake and was instantly put at ease. He really takes the time to explain everything to you and is very kind through the process. I highly recommend!"
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Maureen Teeple

October 31, 2023

5  out of  5 rating by Maureen Teeple
"I can say that everyone at this office has been incredible. Jon is very attentive and listens to our concerns. He is responsive and extremely helpful in every area of our insurance concerns. I would highly recommend this office to anyone."
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Kris Malailua

October 27, 2023

5  out of  5 rating by Kris Malailua
"Jake actually works there and man did he save me money. God bless this agency. Thank you"
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Terri Hill-Malailua

October 27, 2023

5  out of  5 rating by Terri Hill-Malailua
"Jake did awesome and I also have sent referrals to him. He saved me $300. Awesome yeah He did an awesome job"
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Lori Sanchez

October 16, 2023

5  out of  5 rating by Lori Sanchez
"Just got insurance and between Jacob Gerlak and Karen. I was able to get insurance on my car quickly and the price was great also. Thank you both for the great customer services you provided me. Great Job!!!"
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Renisha Dokes

October 9, 2023

5  out of  5 rating by Renisha Dokes
"Had the chance to work with Jake from State Farm! He was very understanding and straight forward with me, which I greatly appreciate!"
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Irene Ortiz

October 4, 2023

5  out of  5 rating by Irene Ortiz
"Neil, was very nice, courteous and upfront. He answered all my questions and helped me save money on my auto and mortgage insurance. Thank you for the great service I would highly recommend!"
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Rami Karsheh

September 21, 2023

5  out of  5 rating by Rami Karsheh
"Jon and Karen are both amazing. Extremely helpful, patient, and polite. Thank you for everything!"
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Alex Hlaves

September 20, 2023

5  out of  5 rating by Alex Hlaves
"i just signed up for insurance and my agent jake was extremely helpful he worked around my schedule and offered extra coverage and got my price down! i called today and got what i needed within no time. definitely recommend to anyone who has any questions, he was very patient and explained everything i needed him to :)"
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Rodney Bailey

September 13, 2023

5  out of  5 rating by Rodney Bailey
"I just got my insurance today with these guys and the coverage is great Great value and Jake did A fantastic job on my policy, thanks again for your help"
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Ann Fazekas-Coon

September 12, 2023

5  out of  5 rating by Ann Fazekas-Coon
"I was absolutely delighted at the ease that Jake was able to provide insurance for me! I’ll not go back to any other agent!"
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Catherine Woskobnick

September 11, 2023

5  out of  5 rating by Catherine Woskobnick
"Exceptional positive customer service ! Highly recommended !"
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1 Eleven Construction Group

September 7, 2023

2  out of  5 rating by 1 Eleven Construction Group
"I initially chose State Farm and my local agent, Neil Etkins, due to the company's reputation and the fair amount of positive feedback I had heard. However, my experience with this agent and the company has been far from satisfactory. The primary issue I encountered was the agent's complete lack of responsiveness. When I attempted to discuss an auto claim and pointed out that Neil Etkins was listed as my claim representative on the State Farm app, he dismissively stated, "I don't care what the app says." This attitude was both unprofessional and frustrating. My concern revolved around a reimbursement request for the purchase of a single tire and the labor costs associated with mounting and balancing. Despite my numerous attempts to address this issue, including a scheduled meeting with the agent, the response from Neil remained apathetic, with his repeated assertion that he simply didn't care. On a more positive note, the secretaries, Gabriella and Kate, demonstrated professionalism and friendliness when dealing with clients, even when faced with aggravated individuals like myself. While I can acknowledge that the agency was able to provide the specific coverages, I needed for both personal and business purposes, the overall experience with Neil Etkins has left me thoroughly dissatisfied. In conclusion, I would advise others to explore alternative reputable State Farm Insurance agents or consider insurance companies within the same area. A lack of responsiveness and indifference from the agent made this experience far from what I expected from a company with a good reputation."
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Mindy Wright

September 1, 2023

5  out of  5 rating by Mindy Wright
"It was great working with Jake G. He made the process of switching companies quick and easy! Thank you, Jake!"
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E Winebrenner

September 1, 2023

5  out of  5 rating by E Winebrenner
"Jake was amazing with helping me and he’s local to the Lorain county area. He explained everything well and helped me more then anyone else. Thank you sir for your kind gesture!"
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Maddox James

August 31, 2023

5  out of  5 rating by Maddox James
"Friendly, and very helpful"
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August 24, 2023

5  out of  5 rating by KomedyKidRex
"Jake was knowledgeable, professional, & efficient. Great customer service"
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Eric Diedrick

August 22, 2023

5  out of  5 rating by Eric Diedrick
"I would like to that Jake Gerlak for his help and patience in setting my Dad up and allowing me to play middle man from out of state. They gave him a great price on auto insurance and a very competitive rate on home owners insurance. A very friendly office who was highly responsive to our family needs. Highly recommend."